It’s Tuesday at LHR and we’re living “today’s normal” every day. We are profoundly grateful to so many people who are helping us with food or financial donations. One donor let us know he is contributing $50 a day to LHR for every day he is forced to work from home. Many have phoned us to see what we need, and many others have sent generously from our Amazon wish list.
A typical Tuesday has appointment based service hours in the morning and again in the evening. On a typical Tuesday, we serve about 50 families total. Today, we served 75. This was not a typical Tuesday.<–!more–>
We are proud that our staff of eight people, along with help from the Loudoun County Department of Parks and Recreation personnel, has managed to keep up with the demand for emergency food. We are adhering to CDC guidelines to have no more than 10 people in any one place, and to have them at least three feet apart. This slows down our operations, but the safety of everyone is the first concern.
There is much to do to keep up with demand, and we are doing it while adding all the extra steps it takes to sanitize, keep the shelves stocked, and pack emergency orders.
We have shifted our service completely to the outdoors, and we give thanks daily for the good weather we’ve had. We have also shifted completely to pre-packed bags. This speeds service, and provides very a very similar selection of groceries to every family. Traditionally, we have packed groceries to order, honoring special requests where possible. In today’s normal, we don’t have the variety of food we normally would, and we’re doing our best to help everyone get through this crisis.
We adjust things every day to be faster, better, more efficient and more caring. When we make mistakes, and we do, we apologize, fix them and move onward.
We feel ready for tomorrow, in “today’s normal”.